Contact & Support

Need help with your account, a practice question, a past paper or your Season Pass? Reach out and we'll get back to you as soon as we can.

What to include

To help us solve your issue faster, please include:

• The email address you use for your ESATify account
• A clear description of the problem or question
• The page or practice session where it happened
• Any screenshots, if relevant

Billing & refunds

Payments and refunds are handled by Paddle, our Merchant of Record. For most billing questions you can also look up your order at paddle.net using the email you purchased with. See our Refund Policy for more details.