Refund Policy

How refunds work

Refunds for your Season Pass are handled by our reseller and Merchant of Record, Paddle, in line with Paddle's Refund Policy.

Cancelling vs. refunding

Cancelling your Season Pass does not automatically give you a refund. It only ends your paid access going forward. If you want your money back, you must request a refund separately and it will be considered under Paddle's Refund Policy.

How to request a refund

To request a refund, visit paddle.net and look up your order using the email address you purchased with, or email us at support@esatify.com and we'll raise it with Paddle for you.

What happens next

Refunds are normally approved within a few business days and returned to your original payment method. Once a refund is approved, your Season Pass access ends immediately and your account reverts to the free plan. Your practice history and progress are kept, so nothing is lost if you decide to come back.

Statutory rights

This policy is in addition to any rights you have under consumer law and to Paddle's Refund Policy, which also applies to your purchase.